Ts & Cs

TERMS AND CONDITIONS

These conditions govern all bookings made (whether through website, email, telephone or by any other means) with “The Penthouse G1” (us).You accept these conditions yourself and on behalf of all members of your party (who shall be bound by these conditions) whether you are booking as a guest or on behalf of others.

1. BOOKING

You shall notify us at the time of booking of the names and addresses of all relevant guests and whether they are adults or minors.

Telephone bookings are only confirmed when we have accepted the booking in writing or by email and have received the required deposit or payment in full.

Full payment is required 21 Days prior to arrival.

Payment can be made by the following methods unless otherwise agreed by us;
VISA
MASTERCARD
SWITCH
MAESTRO

ALTERNATIVELY, IF YOU WISH TO PAY DIRECTLY USING BACS, WE CAN SUPPLY OUR COMPANY BANK DETAILS ON REQUEST.

Credit/Debit card transactions will be handled via our associated company Emily Ross Furnishings Ltd.

ALL RESIDENTS MUST PROVIDE DETAILS OF THEIR CURRENT HOME ADDRESS AND CONTACT NUMBERS AT POINT OF BOOKING.

ALL RESIDENTS MUST PROVIDE PHOTOGRAPHIC PROOF OF ID ON ARRIVAL. ( PASSPORT OR PHOTO DRIVER’S LICENCE).

2. PRICES

All apartment prices quoted are based on the prices prevailing at the time that booking is confirmed. Otherwise prices are subject to change without notice.

3. DEPOSIT

25% Deposit required at time of booking, payment in full required 21 days prior to arrival.

4. CANCELLATION CHARGES

Cancellations will be accepted up to 21 days prior to arrival but deposits will be forfeit.
The full cost of your stay will be debited for any cancellation within 21 days of arrival.

5. ADDITIONAL CHARGES

A security deposit is required on date of entry and is refunded on date of departure after the property has been inspected. Valid credit/debit card details must be supplied at the time of booking to cover any additional charges incurred by you or your party. Breakages and damages will be deducted from the relevant credit/debit card, without further notice. Additional charges include the cost of utility bills and telephone calls when the property is booked for periods of one week’s continuous rental up to the one month maximum continuous rental. Rentals of over 7 days are done on a non-serviced basis.

6. RESTRICTIONS

The apartment is solely for residential use and parties are strictly prohibited, we reserve the right to remove residents without notice if they are found to have hosted any such events. No refunds will apply. We operate a strict no smoking policy in the apartment. Dogs and other pets are not allowed. The number of people permitted to occupy the apartment is limited to 4 adults. If the number of people permitted to occupy the apartment is exceeded, we reserve the right to refuse access.

You and your party must comply with any rules and regulations set by us. Should guests be in breach of these conditions, we shall be entitled to remove guests from the apartment and to terminate our agreement with you.

Nothing in these terms and conditions shall affect your statutory rights if you are a consumer.

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